[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Section – About header” _builder_version=”4.16″ background_color=”#dedede” background_image=”https:\/\/glowhealth.eu\/wp-content\/uploads\/2021\/07\/Glowhealth-Shipping-Returns-Banner.jpg” custom_padding=”150px||134px|||” custom_padding_tablet=”100px||100px|” custom_padding_phone=”75px||75px|” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”About Page Top Header – Text” _builder_version=”4.16″ text_font=”|300|||||||” text_font_size=”23px” header_font=”|700||on|||||” header_font_size=”60px” text_orientation=”center” module_alignment=”center” text_font_size_tablet=”19px” text_font_size_phone=”17px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”50px” header_font_size_phone=”35px” header_font_size_last_edited=”on|tablet” header_text_shadow_style=”preset1″ header_text_shadow_horizontal_length=”0.03em” header_text_shadow_vertical_length=”0.05em” header_text_shadow_blur_strength=”0.06em” global_colors_info=”{}”]<\/p>\n
Know more about our shipping & returns policy.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||8px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”||5px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Default Header” module_class=”default-header” _builder_version=”4.16″ text_font_size=”20px” module_alignment=”right” locked=”off” global_colors_info=”{}”]<\/p>\n <\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font_size=”17px” header_3_text_color=”#f43c2d” custom_margin=”||13px|||” custom_padding=”||26px|||” global_colors_info=”{}”]<\/p>\n We ship to Spain. Compliance with import laws, regulations, and local requirements is the sole responsibility of the customer.<\/p>\n \n [\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_font_size=”17px” header_3_text_color=”#f43c2d” custom_margin=”-2px|||||” custom_padding=”1px||26px|||” global_colors_info=”{}”]<\/p>\n We offer shipping starting from \u20ac12.50. Customers also have the option to receive their product faster with express shipping (price to be calculated based on destination). [\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_font_size=”17px” header_3_text_color=”#f43c2d” custom_margin=”-2px|||||” custom_padding=”1px||26px|||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n The shipping carrier may vary depending on local providers. Once we process your order, you will be provided with a shipping method and tracking number.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font_size=”17px” header_3_text_color=”#f43c2d” custom_margin=”-2px|||||” custom_padding=”1px||26px|||” global_colors_info=”{}”]<\/p>\n Once processed, each order is shipped within 24 hours, Monday through Friday (excluding holidays). For customers using express shipping, the order will be processed and delivered within 1 business day. Orders must be placed before 10:00 CET to be eligible for express shipping.<\/p>\n If an item is out of stock, you will receive a shipping notification, and transit times may vary. For more information, please contact customer service.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font_size=”17px” header_3_text_color=”#f43c2d” custom_margin=”-2px|||||” custom_padding=”1px||26px|||” global_colors_info=”{}”]<\/p>\n Glow Health offers customers a 14-day withdrawal period. [\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font_size=”17px” header_3_text_color=”#f43c2d” custom_margin=”-2px|||||” custom_padding=”1px||26px|||” global_colors_info=”{}”]<\/p>\n Returns are not accepted, except in the following cases:<\/p>\n The product arrived damaged or with a factory defect.<\/p>\n<\/li>\n An incorrect product was sent compared to the original order.<\/p>\n<\/li>\n The claim is made within 24 to 72 hours of receiving the order.<\/p>\n<\/li>\n<\/ul>\n To process a return, it is essential to:<\/p>\n Send photographs of the product and original packaging.<\/p>\n<\/li>\n Ensure the product has not been opened or used.<\/p>\n<\/li>\n Return it in its original packaging and in perfect condition.<\/p>\n<\/li>\n Obtain prior approval from the Quality or Customer Service Department.<\/p>\n<\/li>\n<\/ul>\n \n [\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_font_size=”17px” header_3_text_color=”#f43c2d” custom_margin=”-2px|||||” custom_padding=”1px||26px|||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Refunds are issued as store credit for future purchases or, in some cases, by returning the paid amount. [\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font_size=”17px” header_3_text_color=”#f43c2d” custom_margin=”-2px|||||” custom_padding=”1px||26px|||” global_colors_info=”{}”]<\/p>\n Glow Health does not accept refunds or returns due to a change of mind. To be eligible for return in permitted cases, products must not be opened, damaged, or have deteriorated packaging. [\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font_size=”17px” header_3_text_color=”#f43c2d” custom_margin=”-2px|||||” custom_padding=”1px||26px|||” global_colors_info=”{}”]<\/p>\n Glow Health commits to canceling and fully refunding the order once physical evidence of the issue is obtained: proper receipt of the package and the ordered products.<\/p>\n \n [\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font_size=”17px” header_3_text_color=”#f43c2d” custom_margin=”-2px|||||” custom_padding=”1px||26px|||” global_colors_info=”{}”]<\/p>\nShipping and Returns<\/h1>\n
Where does Glow Health ship?<\/strong><\/h3>\n
How much does shipping cost?<\/strong><\/h3>\n
For large volume orders, please contact customer service for more information.<\/p>\nWhich shipping company does Glow Health use?
<\/strong><\/h3>\nWhen will my order arrive?<\/strong><\/h3>\n
After the order has been processed and shipped, standard delivery typically takes about 2 business days.<\/p>\nHow long are returns accepted?<\/strong><\/h3>\n
Glow Health reserves the right to make the refund upon receipt of the products supplied and verification that they are in correct condition.<\/p>\nReturn Policy<\/strong><\/h3>\n
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Refunds<\/strong><\/h3>\n
Shipping costs are not included in the refund, except when the error is attributable to Glow Health.<\/p>\nReasons, Warranties, or Replacements Can I change my mind after receiving the items?<\/strong><\/h3>\n
We supply healthcare products that should remain under the recommended supervision of a professional. These products must remain unused and properly stored.<\/p>\n
In addition, Class 3 medical products cannot be returned or refunded.<\/p>\nOrder error \/ expired or defective product \/ lost or damaged during transport<\/strong><\/h3>\n
What should the customer do?<\/strong><\/h3>\n